This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make an appointment booking from hortonparkphysio.ca (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or services that you view on the Site, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how our website is used. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website. Session cookies are deleted after you leave the website, while persistent cookies are retained for a timed duration. No personal data is transmitted to the tracking software.
Contact Form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Additionally when you make an appointment booking or attempt to make an appointment booking through the Site, we collect certain information from you, including your name, address, email address, and phone number. We refer to this information as “Booking Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Booking Information that we collect generally to fulfill any service appointment placed through the Site. Additionally, we use this Booking Information to:
Communicate with you;
Screen our services for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
B201, 9705 Horton Road SW, Calgary. T2V2X5